Sales Number: (800) 245-0370

Customer Service Number: (800) 351-3430



How long will the installation take?

Approximately 3-4 hours

What time will they arrive on the day of installation?

You can expect the installation crew to begin between 8:00am-10:00am

Do I need to be home for the installation?

Someone at least 18yrs of age will need to be present to give access to the electrical panel and attic, if necessary.

Will the system produce solar power on the day of installation?

After installation, the inspections will need to be completed and your electric company will then install the netmeter before turning on the solar system.


When will the inspector be here?
County inspections are scheduled between 8:00am-3:00pm (Monday through Friday). On the morning of inspection, we may contact the inspector and get a more accurate time of arrival.
Do I need to be there for inspection?

YES, someone at least 18yrs old will need to be present to give the inspector access to the equipment installed. (i.e. garage, attic, locked fence, etc..)


How long will it take the power company to install the netmeter?

Depending on your power company, the netmeter is typically installed within in 2-3 weeks, but they do have up to 30 days from when they receive the netmeter application.

What happens when the electric company installs the netmeter?
Once notified, we will reach out to schedule a time to properly commission your solar system and setup monitoring, so you may see your production of solar power.
Why am I still getting an electric bill?

Since you are required to be on the grid, you will always be responsible for the fees associated with your power company. Your actual electric portion of the bill is dependent on the offset amount you agreed on when creating the size of your system. It is based on the consumption of energy in the home that you use vs the amount of energy produced, with the remainder of any “extra production” going back to the power company.

How long does it take for my system to be turned on?

After the inspections have been completed, the power company will change your meter to a solar meter. They have up to 30 days to complete the netmeter installation. Once the power company has approved the interconnection, our solar technicians will commission your solar system within the same week.


How often does the monitoring app update the production?

It can sometimes take up to 2-3 hours for the production to show on the monitoring.

If I do not see production for a day, does that mean my system is not producing?

No, it is most likely a lost communication signal and will correct itself and report any information that is not showing as soon as it obtains the signal. Your system will still produce even though it is not communicating with the app at that time.

How do I set up monitoring for my solar system?

Once the netmeter is installed and the system is turned on, we can either send an invitation with instructions on how to set up the app, or if needed, we can have a solar technician come to your home and walk you through the process personally.

General FAQ

What is “consumption” of electricity?
Consumption is the amount of electricity you use in your home.
What is “production”, when referring to my solar system?

Production is the amount of solar energy your system produces.

How do solar panels work?

Solar panels absorb the sun’s energy throughout the day and convert it into direct current (DC) electricity. Your home runs on alternating current (AC) electricity, so the DC electricity is passed through an inverter to convert it to usable AC electricity. At that point, you either use the electricity in your house or send it back to the electric grid.

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